Terms and Conditions

Distance Contract

The legislation of the Republic of Latvia requires online stores to define delivery and return conditions, as well as the right of withdrawal. These terms are referred to as a distance contract, which regulates the mutual obligations and responsibilities of the Seller and the Buyer (as per Cabinet of Ministers regulations).

This distance contract is concluded between the seller of goods offered in this online store, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer:

1. Seller's obligations: The Seller undertakes to sell and deliver the goods to the Buyer according to the order placed by the Buyer.
2. Buyer's obligations: The Buyer agrees to pay for the goods in a timely manner and accept delivery according to the specified terms.

Order, Payment, and Delivery Conditions

1. Placing an order: The Buyer places an order by selecting the desired goods and specifying the required quantity.
2. Payment method: The Buyer can pay for the goods using the payment options available in the online store or by paying an electronic invoice sent to the provided email address. The invoice is valid without a signature.
3. Delivery timeframe: The Seller ensures the delivery of goods within 20 calendar days from receiving payment, unless otherwise specified in the product description.

Right of Withdrawal

1. Right to withdraw: The Buyer has the right to withdraw from the order within 14 calendar days of receiving the goods. To exercise this right, the Buyer must send a withdrawal notice to the Seller.
2. Return of goods: The Buyer must return the goods to the Seller within 7 days of sending the withdrawal notice.
3. Return costs: The Buyer bears the return costs unless the goods are damaged or incorrect.

The Buyer cannot exercise the right of withdrawal if:

• The goods are made to the Buyer's specifications or are custom-made;
• The goods are perishable or have a short expiration date;
• The packaging of audio, video recordings, or computer software has been opened.

Responsibility for the Condition of Goods

According to the Consumer Rights Protection Law of the Republic of Latvia, Article 12, Section 6, "the consumer is responsible for maintaining the quality and safety of the goods during the withdrawal period." If the goods are damaged or the packaging is significantly damaged, the Seller reserves the right to reduce the refund amount or reject the return.

Data Processing

1. Use of personal data: By placing an order, the Buyer agrees that their data will be used for order processing and delivery in compliance with the applicable laws of the Republic of Latvia.
2. Notifications: The Buyer agrees to receive information related to their order at the provided email address.
3. Privacy policy: For more details on data processing, please refer to our Privacy Policy.

Other Terms

1. Force majeure: The Seller is not responsible for delivery delays or non-fulfillment caused by extraordinary or unforeseen circumstances beyond the Seller's control (e.g., natural disasters, strikes, or logistical issues).
2. Responsibility for errors: The Buyer is responsible for verifying the provided information to avoid delivery issues.
3. Dispute resolution: All disputes are resolved in accordance with the laws of the Republic of Latvia.